1.1 If you wish to cancel your order:
(a) you can notify us by email [email protected] before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1.2 below.
1.2 You can return goods you have ordered from us for any reason (subject to clause 1.4) at any time if we are informed within 14 days of receipt – and the goods are received by us within 14 days of informing us – for a full refund or exchange. The goods MUST be returned in the same condition as they arrived with you, complete with all original packaging and with no evidence of use. The costs of returning goods to us shall be borne by you.
Always retain a proof of postage, in case the parcel is lost or damaged during its return. If you return your parcel and do not retain proof of postage, or use a form of delivery which is not guaranteed, then TBDmerch cannot accept responsibility for lost or damaged goods.
1.3 Upon receipt of the goods we will give you a full refund of the amount paid (in GBP) or an exchange credit as required. This total will exclude any additional postage/shipping costs paid, except in circumstances where we have sent an incorrect item, the goods have been received as damaged, or do not comply with clause 1.2.
Your refund will be issued within 14 days of receipt, and the money transferred using the same method as used in the original transaction.
1.4 The rights to return the goods to us as referred to in clause 1.3 will not apply in the following circumstances: – in the event that the product has been used or to any products that we have made or customised specifically for you. For hygiene reasons we cannot accept returns of the following: Underwear; Sports Drinks Bottles; Headwear. The provisions of this clause 1.4 do not affect your statutory rights.
If you have not received your product within 60 days of ordering you can contact us and we will solve the issue (this is usually never the case unless our warehouses run out of stock).